Estes Park Smiles (June 12, 2009)
Posted by Reel Mountain Theater on Tuesday, October 27, 2009
Estes Park Smiles
Our family is hosting friends from Ohio for the week... Two parents and their two daughters joining our family of nine for five days is an event in itself- they will probably feel more rested when they arrive home after this trip !
This week we have taken the opportunity to integrate ourselves into the tourist base and see Estes Park 'from the other side'. I am quite happy to report that the father told me on their second day in Estes that they could 'go home now and have had a great vacation'. They have been impressed with the attitude of our community's customer service and happy people. Bravo Estes Park! I know that it becomes a challenge toward the end of the season to keep your friendly faces on and continue to serve visitors, but doing just that goes such a long way for our entire town.
I contrast our experience this week in Estes Park with a trip last week to a store in Westminster, when I spent $250 on 2 electronic items. The department manager 'helped' me check out, as he carried on a conversation with a coworker, about another coworker- and never said one word to me. Of course I was unimpressed with the experience. That experience though, reminded me how important it is to provide focused customer service at our theater, which I demand of our staff.
Here's the point of all this: I am holding my poor treatment against the store and liberally relate the story including the store's name to anyone that it might interest, because I know from experience that constructive commentary will go as far as the person that listens to me complain. If you have an experience that is anything less than pleasant at Reel Mountain, I insist that you tell me about it. I can't be involved in every transaction every day- but I would like to think that they all go along close to perfectly. Your feedback is vital to that quality assurance. It is also quite valuable to field compliments about good service that I don't witness, so that I can reinforce a job well done.
This weekend we're showing a film that came about as a result of a tip from a customer that heard about Brothers at War on a radio show, which motivated him into action. Like that, your input matters and can help keep our local theater, local.
Our family is hosting friends from Ohio for the week... Two parents and their two daughters joining our family of nine for five days is an event in itself- they will probably feel more rested when they arrive home after this trip !
This week we have taken the opportunity to integrate ourselves into the tourist base and see Estes Park 'from the other side'. I am quite happy to report that the father told me on their second day in Estes that they could 'go home now and have had a great vacation'. They have been impressed with the attitude of our community's customer service and happy people. Bravo Estes Park! I know that it becomes a challenge toward the end of the season to keep your friendly faces on and continue to serve visitors, but doing just that goes such a long way for our entire town.
I contrast our experience this week in Estes Park with a trip last week to a store in Westminster, when I spent $250 on 2 electronic items. The department manager 'helped' me check out, as he carried on a conversation with a coworker, about another coworker- and never said one word to me. Of course I was unimpressed with the experience. That experience though, reminded me how important it is to provide focused customer service at our theater, which I demand of our staff.
Here's the point of all this: I am holding my poor treatment against the store and liberally relate the story including the store's name to anyone that it might interest, because I know from experience that constructive commentary will go as far as the person that listens to me complain. If you have an experience that is anything less than pleasant at Reel Mountain, I insist that you tell me about it. I can't be involved in every transaction every day- but I would like to think that they all go along close to perfectly. Your feedback is vital to that quality assurance. It is also quite valuable to field compliments about good service that I don't witness, so that I can reinforce a job well done.
This weekend we're showing a film that came about as a result of a tip from a customer that heard about Brothers at War on a radio show, which motivated him into action. Like that, your input matters and can help keep our local theater, local.
